Privacy Policy
How we collect, use, and protect your personal information under UK GDPR.
1. Who We Are
Kyrolab (kyrolab.co.uk) is the data controller responsible for your personal data. Contact: support@kyrolab.co.uk.
2. Information We Collect
We collect information when you place an order, create an account, or contact us:
- Identity data: Name, email address
- Contact data: Billing and shipping addresses, phone number
- Transaction data: Payment details (processed securely by Stripe — we do not store card numbers), order history
- Technical data: IP address, browser type, device information, pages visited
- Communication data: Emails and messages you send us
3. How We Use Your Information
- To process and fulfil your orders
- To communicate about your order status and shipping
- To respond to your enquiries
- To improve our website and services
- To comply with legal obligations
- To send marketing communications (only with your consent)
4. Legal Basis
We process your data under the following legal bases: contract performance (order fulfilment), legitimate interest (website improvement, fraud prevention), legal obligation (tax, regulatory compliance), and consent (marketing communications).
5. Data Sharing
We share your data only with:
- Stripe: Payment processing
- Shipping providers: Order delivery and tracking
- Shopify: Website and order management platform
We do not sell your personal data to third parties.
6. Data Retention
We retain your personal data for as long as necessary to fulfil orders, comply with legal obligations, and resolve disputes. Order data is retained for 6 years for tax compliance purposes.
7. Your Rights (UK GDPR)
You have the right to:
- Access your personal data
- Rectify inaccurate data
- Request erasure of your data
- Restrict or object to processing
- Data portability
- Withdraw consent for marketing
To exercise any of these rights, contact support@kyrolab.co.uk.
8. Cookies
We use essential cookies for website functionality and analytics cookies to understand how visitors use our site. You can manage cookie preferences through your browser settings.
9. Security
We implement appropriate technical and organisational measures to protect your personal data, including SSL encryption, secure payment processing, and access controls.
10. Changes
We may update this policy from time to time. Material changes will be communicated via email or website notice.
11. Contact & Complaints
Contact us at support@kyrolab.co.uk. You also have the right to lodge a complaint with the Information Commissioners Office (ICO) at ico.org.uk.